This course is aimed at providing mediation and conflict management skills for individuals in positions of leadership and management. This mediation course has a mixture of theory and practical exercises designed to help you effectively facilitate mutually beneficial outcomes and manage conflict in a wide application field. Participants will have a good understanding of the processes for conflict management through mediation for application in the workplace.
Module 1 – Conflict
- Understanding conflict.
- Nature of conflict.
- Causes/sources of disputes and conflicts.
Expected Outcome
Participants understand the basic nature of conflict.
Module 2 – Attributes of an Effective Mediator
- Attributes and skills needed to mediate.
- 5 habits of highly effective conflict resolvers.
- Active listening skills.
- Communication techniques.
Expected Outcome
Participants explore the skills required for effective conflict management.
Module 3 – Conflict Management Techniques
- Techniques to manage conflict.
- Tools for conflict analysis.
- Levels of intervention.
- Cooperative problem solving.
Expected Outcome
Practicing skills and techniques involved in conflict management.
Module 4 – Strategies to Manage Conflict / Conflict Resolution
- Methods of conflict resolution.
- Approaches to conflict resolution strategies.
Expected Outcome
Being able to use the appropriate tools, techniques, and strategies to manage and resolve conflict.
Module 5 – Negotiations
- Negotiation strategies.
- The principles of interest-based bargaining.
- Communication, behaviour, and tactics in negotiation.
- Negotiation outcomes.
- Formalise and evaluate the agreement.
Expected Outcome
Understanding the essence and strategies for effective negotiations.
Module 6 – Mediation Process
- Purposes of mediation.
- Mediation principles and benefits.
- Stages of mediation.
Expected Outcome
Being able to facilitate a mediation session.