Course Overview
The training is specifically designed for Family Law and Divorce Mediators such as social workers, psychologists, attorneys, advocates, and court officials. In this course, students will be trained in basic mediation skills, family law, and divorce modules. This 40-hour mediation course has a mixture of theory and practical exercises designed to help you qualify as a mediator, create more effective outcomes, and manage conflict in a wide application field.
Expected Outcome
Participants will have a good understanding of the processes for conflict management through mediation for application in the workplace.
Module 1 – Conflict
- Understanding conflict.
- Multiple levels of conflict.
- Nature of conflict.
- Causes/sources of disputes and conflicts.
Module 2 – Attributes of an Effective Mediator
- Attributes.
- Skills needed to mediate.
- Techniques to instil trust.
- 5 habits of highly effective conflict resolvers.
- Active listening skills.
- Communication techniques.
- Cultural aspects influencing conflict resolution.
- Attributes of an effective conflict mediator.
Module 3 – Conflict Management Techniques
- Prevention.
- Techniques to manage conflict:
- Conflict analysis.
- Tools for conflict analysis.
- Develop a conflict map.
- Power.
- Levels of intervention.
- Cooperative problem solving.
- Negotiation.
- Mediation.
- Facilitation.
- Arbitration.
Module 4 – Strategies to Manage Conflict / Conflict Resolution
- Methods of conflict resolution.
- Approaches to conflict resolution strategies.
Module 5 – Negotiations
- General principles.
- Negotiation strategies.
- The principles of interest-based bargaining.
- Stakeholders in negotiations.
- Communication in negotiations.
- Behaviour and tactics in negotiation.
- Negotiation outcomes.
- Formalise and evaluate the agreement.
Module 6 – Mediation Process
- Purposes of mediation.
- Mediation principles and benefits.
- Stages of mediation.
Family Law Modules (Includes Role Plays in Each Session)
- Module 7 – The effect of conflict on children.
- Module 8 – Mediation and the Children’s Act 38 of 2005.
- Module 9 – Parenting plans.
- Module 10 – The divorce process in South Africa.
- Module 11 – Marital regimes.
- Module 12 – Maintenance.